NEW! Total Wireless Protect+

Accidents happen

Get high-end device, data & theft protection that fits your budget & your hustle for $8/mo. 

Three ways to get started

Sign up online

Sign up by phone

File a claim online

Both plans include these benefits

Hassle-free service

24/7 online claim filing, and next-business-day delivery (when available), at no extra cost to you.

Post-warranty coverage

Unlimited mechanical & electrical failure claims after your device manufacturer's warranty expires.

Screen & back glass repairs

For select smartphones only. $29 each + applicable tax. Up to 2 repairs per 12 rolling months at Assurant-authorized centers.  

Speedy device replacement

Up to two per 12 rolling months for all other accidental damage claims. A service fee based on device tier may apply. 

Compare plans

     

Plan Coverage

Total Wireless Protect+

Total Wireless Protect
Loss and theft: Get a replacement device so you can reconnect quickly¹ Total Wireless Included Boost Mobile Plan Not Included
Premium benefit: Choice of Norton 360, LifeLock, or Norton Family2 Total Wireless Included Boost Mobile Plan Not Included
Front screen and back glass repairs3 with accidental damage coverage (available for select smartphones only) $0 $29 each
Monthly cost per device (tax if applicable) $8 $5

1Replacement device will be with a reconditioned one of like kind and quality. If one isn’t available, we’ll replace it with a new device of like kind and quality. Up to two device replacements for all other accidental damage claims, and up to two device replacements for loss and theft claims, each per 12 rolling months

2Norton and LifeLock products are provided by Gen Digital Inc. Norton and LifeLock trademarks are the property of Gen Digital Inc. or its affiliates. See Norton.com/sysreq for system requirements and compatibility.

3When and where repair service is available at an Assurant-Authorized repair center. Some devices are not eligible for back glass repair. When repair service is not available, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee, depending on your device tier. Visit totalwireless.assurant.com

Still have questions?

We’re here to answer questions and help you get set up.

FAQs

Total Wireless Protect is a service contract that offers coverage for affordable replacement or repair for your eligible device due to accidents such as drops and mechanical & electrical failure after the manufacturer's warranty expires. There is a nominal service fee, but you only pay it if your claim is approved.

Total Wireless Protect+ includes all the benefits from Total Wireless Protect, but also offers loss and theft coverage, and loss and theft coverage, $0 front screen and back glass repairs for select phones, plus a choice of the following premium benefits:

  • Norton™ 360 Standard (your default benefit for 1 device): Powerful, layered protection featuring anti-malware, scam protection, secure VPN, password manager, and Dark Web Monitoring.
  • LifeLock™ Standard: Critical identity theft protection with monitoring, alerting, restoration, reimbursement, and live assistance.
  • Norton™ Family: Help create a safer online experience for children with tools and insights that encourage smart tech use and balanced screen time.

Yes, you can call Assurant at 1-833-456-0146 to file a claim. You can file one online 24/7 at totalwireless.assurant.com.

Once you sign up for Total Wireless Protect+, you’ll need to register at totalwireless.assurant.com to manage your premium benefit selection.

Total Wireless Protect+ is available to most new and current customers who are purchasing or financing a qualifying device. For those who already have a device, you’ll need to check eligibility, and you may need to bring it to a Total Wireless store so we can inspect it and determine if you can enroll.
Currently, Total Wireless Protect+ is not available to customers who live in New York state.

Some bring your own (BYO) devices are eligible for mobile protection. If your device meets the eligibility criteria and passes the required inspection, then yes, you can enroll in the program.

You can enroll in our device protection plans while purchasing, activating or financing a qualified Total Wireless device at stores or online. Coverage begins either on the date you enroll your device or the date you activate your device, whichever is later.

 

If you choose to enroll in protection more than 30 days after activation or if you’re bringing your own device (BYOD), a visual/virtual mechanical inspection may be required. Please remember to send or receive a call, send a text, or access data on the device (not using Wi-Fi) to verify that your device is active on the Total Wireless network.

 

Enrollment is optional, may be canceled at any time, and isn't required to purchase, finance or activate a device or obtain wireless service from Total Wireless. Devices eligible for protection include smartphones as well as BYO and other devices, as approved by us.

Norton and LifeLock products are provided by Gen Digital, Inc. Norton and LifeLock trademarks are property of Gen Digital, Inc. or its affiliates. See norton.com/sysreq for system requirements and compatibility.


Provider Information: Property insurance (for loss and theft coverage) is underwritten by American Bankers Insurance Company of Florida. The Service Contract Obligor (for mechanical and electrical failure and accidental damage) is Federal Warranty Service Corporation in all states, except in CA, it is Sureway, Inc.; in FL, it is United Service Protection, Inc.; and in OK, it is Assurant Service Protection, Inc. These companies operate under the trade name Assurant.

Filing a claim is quick and simple. Just visit totalwireless.assurant.com 24/7. It’s easy and convenient for both filing and checking the status of your claim. You can also call Assurant® at 1-833-456-0146. We’ll provide you with the info you need to have handy, claim options and other details you need to know.

Yes, claim limits vary depending on the type of incident and your selected coverage plan. The maximum coverage per approved claim will be the lesser of the replacement value of the covered device or the purchase price of the claimed device, minus your deductible/service fee.

 

Claim limits per plan:

 

Total Wireless Protect+

 

  • Loss/theft* – Up to two claims in a rolling 12-month period, starting on the date of the first replacement.
    Accidental damage – front screen and back glass repairs**(select smartphones only): Up to two claims in a rolling 12-month period, starting on the date of the first repair.
  • All other accidental damage:* Up to two claims in a rolling 12-month period, starting on the date of the first replacement.
  • Mechanical or electrical failure – Unlimited claims, after manufacturer's warranty expires.

Total Wireless Protect:

 

  • Accidental damage – front screen and back glass repairs**(select smartphones only): Up to two claims in a rolling 12-month period, starting on the date of the first repair. 
  • All other accidental damage:* Up to two claims in a rolling 12-month period, starting on the date of the first replacement.
  • Mechanical or electrical failure: Unlimited claims, after manufacturer's warranty expires. 

*Replacement device will be with a reconditioned one of like kind and quality. If one isn’t available, we’ll replace it with a new device of like kind and quality.

 

**When and where repair service is available at an Assurant-Authorized repair center. Some devices are not eligible for back glass repair.  When repair service is not available, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee, depending on your device tier. Visit totalwireless.assurant.com

Yes, once your claim is approved, a service fee/deductible (based on your device tier, type of claim, and selected coverage plan) plus applicable taxes will be collected from you by credit card, debit card, or eCheck. As your device depreciates, it may be classified under another tier, and your service fee/deductible would be adjusted accordingly.

 

Service fee/deductibles per approved claim:

 

Total Wireless Protect+:

 

  • Loss/theft: Tier 1: $29; Tier 2: $49; Tier 3: $99; Tier 4: $149; Tier 5: $199; Tier 6: $349
    Accidental damage - Front screen and back glass repair: All tiers: $0
  • All other accidental damage: Tier 1: $29; Tier 2: $49; Tier 3: $99; Tier 4: $149; Tier 5: $199; Tier 6: $349
  • Mechanical or electrical failure: All Tiers: $0

Total Wireless Protect:

 

  • Accidental damage - Front screen and back glass repair: All tiers: $29
  • All other accidental damage: Tier 1: $29; Tier 2: $49; Tier 3: $99; Tier 4: $149; Tier 5: $199; Tier 6: $349
  • Mechanical or electrical failure: All Tiers: $0

For more info: https://totalwireless.assurant.com

These programs automatically renew every month until canceled by you or us.

 

*Service fees and claim limits:

 

  • Repairs: A $0 to $29 service fee + applicable tax applies per repair, depending on the plan. Up to two repairs per rolling 12-month period, beginning on the first repair. Applies based on the covered device and when and where repair service is available. Otherwise, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee depending on your device tier.

  • Replacements: A $29 to $349 service fee + applicable tax applies per device replacement, depending on your device tier. Visit fastclaim.com/totalwireless for details on device tier information. BYOD device models not included in the Total Wireless list of approved devices will be classified under Tier 5. Up to two device replacements for all other accidental damage claims, and up to two device replacements for loss and theft claims, per 12 rolling months from the date of the first replacement.

Enrollment: You can enroll in Total Wireless Protect while purchasing and activating a qualified Total Wireless device at stores or online, or you may add the protection within 30 days of your device activation. If you decide to enroll in protection after 30 days of activation, or if you're bringing your own device (BYOD), we may require the device to pass a visual or virtual mechanical inspection before enrollment.

 

Maximum Coverage per Claim: The lesser of the replacement value of the covered device or the original covered device purchase price, minus your service fee.

 

Exclusions: Losses caused by or resulting from abuse; misuse; losses covered by the manufacturer's warranty; service performed by anyone not authorized by us; intentional or cosmetic damage; pre-existing conditions; manufacturer’s recall; certain acts of God; and consequential damage. Refer to coverage documents for a full list of exclusions.

 

Cancellation: You can cancel this optional coverage at any time by calling us at 1-866-663-3633, in-store, or 'in the store, or by logging in to your totalwireless.com account. You’ll receive a refund and/or credit, if any, within the time frame required by law.

 

Norton and LifeLock products are provided by Gen Digital, Inc. Norton and LifeLock trademarks are property of Gen Digital, Inc. or its affiliates. See norton.com/sysreq for system requirements and compatibility. Provider Information: Property insurance (for loss and theft coverage) is underwritten by American Bankers Insurance Company of Florida. The Service Contract Obligor (for mechanical and electrical failure and accidental damage) is Federal Warranty Service Corporation in all states, except in CA, it is Sureway, Inc.; in FL, it is United Service Protection, Inc.; and in OK, it is Assurant Service Protection, Inc. These companies operate under the trade name Assurant.

 

All trademarks are the property of their respective owners. Total Wireless is a registered mark of Verizon Trademark Services LLC. © 2026 VERIZON.