Contact us
If you're an existing customer, please provide us with your Total Wireless meid dec / serial number and or your Total Wireless cell phone number when contacting us so we can give you the best possible service.
Self-service is right at your fingertips.
Text 611611 to check your balance, get refills and much more.
By mail
Total Wireless
Attn: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178
If you are a member of the media, please contact valuemediarelations@verizon.com
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Chat is available from 8AM - 2:45AM (EST) 7 days a week
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