Protect you phone

How Total Wireless Protect works

If your covered device is having issues:

The benefits of Total Wireless Protect
Hassle-free service
24/7 online claim filing, and next-business-day delivery (when available), at no extra cost to you.
Post-warranty coverage
Unlimited mechanical breakdown claims, even after your device manufacturer’s warranty expires.
Front screen & back glass repairs
For select smartphones only. $29 each + applicable tax. Up to 2 repairs per 12 rolling months at Assurant-authorized centers.
Speedy device replacement
Up to two per rolling 12 months for all other accidental damage claims. Service fee will apply based on device tier.

FAQs

*Service fees and claim limits:

  • Repairs: A $29 service fee + applicable tax applies per repair. Up to two repairs per 12 rolling month period, beginning on the first repair or replacement. When and where repair service is available. Some devices are not eligible for back glass repair (e.g., iPhone 12, Samsung Flip, and Motorola RAZR). When repair is not available, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee depending on your device tier. See fastclaim.com/totalwireless/service-fee for additional details.
  • Replacements: A $29 to $349 service fee + applicable tax applies per device replacement, depending on your device tier. Visit fastclaim.com/totalwireless for details on device tier information. BYOD device models not included in the Total Wireless list of approved devices will be classified under Tier 5. Up to two device replacements per 12 rolling month period, beginning on the first repair or replacement. Device replacement will be a new or refurbished product of like kind and quality."

Enrollment: You can enroll in Total Wireless Protect while purchasing and activating a qualified Total Wireless device at stores or online. Coverage begins either (i) on the date you enroll your device, or (ii) the date you activate your device, whichever is later. If you choose to enroll in protection more than thirty (30) days after you activate your Total Wireless device, or if you're bringing your own device (BYOD), a visual/virtual mechanical inspection may be required.

Maximum Coverage per Claim: The lesser of the replacement value of the covered device or the original covered device purchase price, minus your service fee.

Exclusions: Loss or theft; service performed by anyone not authorized by us; and losses covered under a manufacturer’s warranty. Refer to your coverage documents for a complete list of exclusions.

Cancellation: You can cancel this optional coverage at any time by calling us at 1-866-663-3633, in-store, or 'in the store, or by logging in to your totalwireless.com account. You’ll receive a refund and/or credit, if any, within the time frame required by law.

The Service Contract Provider is Federal Warranty Service Corporation in all states except in California, where the Provider is Sureway, Inc.; in Florida, where the Provider is United Service Protection, Inc.; and in Oklahoma, where the Provider is Assurant Service Protection, Inc. The address and phone number of each Provider is P.O. Box 105689, Atlanta, GA 30348-5689, 1-833-456-0146. The providers of Total Wireless Protect operate under the trade name Assurant.

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