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List Item 1 of 4, It’s easy
Switching carriers has never been simpler.List Item 1 of 4, It’s easy
Switching carriers has never been simpler. -
List Item 2 of 4, It’s hassle-free
No store visit or shipping required.List Item 2 of 4, It’s hassle-free
No store visit or shipping required. -
List Item 3 of 4, It’s fast
Activate service in minutes.List Item 3 of 4, It’s fast
Activate service in minutes. -
List Item 4 of 4, It’s flexible
Add up to two lines on your phone.List Item 4 of 4, It’s flexible
Add up to two lines on your phone.
How to switch
Have a phone with eSIM?
Save 50% off Metro and Cricket. GUARANTEED.
With one line, keep the phone and number you love.
Need a phone with eSIM?
Shop our latest phone deals
If your phone isn’t compatible, find deals on new phones with eSIM.
FAQs
What is eSIM?
eSIM stands for “embedded” SIM. This means the SIM is already in the phone when you get it. No more physical SIM cards. It also means you can activate Total Wireless service in as little as 15 minutes, or even less.
What is the benefit of using eSIM?
eSIM does the same thing as a physical SIM, but provides a convenient way to switch quickly between providers and activate service without installing a new physical SIM card.
My phone has two IMEI numbers, which do I use?
Some eSIM phones have a physical SIM card and an eSIM. To make sure you activate your Total Wireless service quickly using your phone’s eSIM, use the second IMEI number, or “IMEI2.”
Can I switch to Total Wireless if I want to keep my phone that has a SIM card?
You can still switch to Total Wireless if your phone has a physical SIM card. You’ll just need to pick a plan and then order a SIM kit online before you make the switch. You can also do this by visiting a store.
Is the “Bring Your Own” discount on all plans?
Yes! Here are the discounts:
- $40 Base 5G Unlimited receives a $20 discount: $20 final cost
- $55 Total 5G Unlimited ($50 w/ Auto Pay) receives a $25 discount: $30 final cost ($25 w/ Auto Pay)
- $65 Total 5G+ Unlimited ($60 w/ Auto Pay) receives a $30 discount: $35 final cost ($30 w/ Auto Pay)
What is the Auto Pay discount?
Auto Pay ensures you never miss a payment & are never without service. We offer a $5 Auto Pay discount on a single-line Total 5G Unlimited or Total 5G+ Unlimited plan.
When do I receive the “Bring Your Own” discount for a new activation on a new account?
The discount is applied at the time of activation for a new account.
When do I receive the “Bring Your Own” discount for an existing Total Wireless account?
The discount is applied in the second month when adding to an existing multi-line account. The “Bring Your Own” line will be the first line on your account.
Give us a shout
Give us a shout
Ask questions and get answers with live chat, available 8AM - 11:45PM (EST) 7 days a week.
On the phone
Call us at 1-866-663-3633 to get personalized support 8AM - 11:45PM (EST) 7 days a week.
611611 text helpline
Get answers fast—access self-service 24/7 to get help, shop, manage your account, and more.
