Health Data Privacy Notice for Nevada and Washington Residents

Introduction

This Total Wireless Health Data Privacy Notice supplements our Privacy Policy regarding the processing of Consumer Health Data as defined by and required under the applicable laws in Nevada and Washington.

For the purposes of residents of the states of Nevada and Washington, “Consumer Health Data” as used in this Health Data Privacy Notice means personal health information that is linked or reasonably linkable to a consumer, including biometric data. Total Wireless does not process Consumer Health Data other than biometric data.

Consumer Health Data we collect, how we collect it, and how it is used

We only collect, use and disclose Consumer Health Data from you when you consent to biometric authentication for identity verification to complete your purchase. Biometric data includes information generated from the measurement of your physical characteristics that can be used to identify you, such as your face. It is used to protect you and us from fraud and identity theft.

Consumer Health Data is not collected across different Internet websites or online services that you use.

Information we disclose

We do not sell any Consumer Health Data. We may disclose Consumer Health Data to service providers who do work on our behalf. They are required to protect information they receive from us or collect on our behalf and can use it only for the purposes we allow. In addition, we may disclose Consumer Health Data in the following scenarios:

Competent Governmental and Public Authorities. We may disclose Consumer Health Data with governmental authorities if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity or a violation of our Terms and Conditions (posted at the footer of our Site) or other contracts.

Third Parties Pursuant to Legal Process. We may disclose Consumer Health Data to the extent necessary to respond to subpoenas, court orders or other legal processes; in response to a request for cooperation from law enforcement or a government agency; or to otherwise comply with our other legal and regulatory obligations.

How to exercise your rights

You have specific rights with respect to your Consumer Health Data:

• You have the right to know if we are collecting, using or disclosing Consumer Health Data, to access that data, and to receive a list of the affiliates and the categories of third parties with whom we have shared or sold Consumer Health Data and their contact information.
• If we are processing Consumer Health Data with your consent, you have the right to withdraw that consent.
• You have the right to request that we delete Consumer Health Data.

We will not discriminate against you for exercising any of your rights.

If you would like additional information about our collection, use and disclosures of Consumer Health Data, and you completed ID verification when purchasing a device, or if you would like to exercise your rights, you may do so by contacting our identity verification partner, Veriff, at privacy@veriff.com.

If your request is denied, you may appeal that denial by following the instructions listed in the denial communication or through the same mechanism you used to submit your request. If your appeal is unsuccessful, you can file a complaint with the Attorney General.

• Nevada residents may contact the Nevada Office of the Attorney General.
• Washington residents may contact the Washington State Attorney General.

You may have additional privacy rights under state privacy laws. You can read more in our Privacy Policy.

Changes to this privacy notice

We may make changes to this privacy notice, so please check back periodically. You will be able to see that we made changes by checking the date this notice was last updated below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy notice at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

How to contact us

If you have any questions or concerns about this notice or the practices described herein, email us at privacy@tracfone.com. Alternatively, you can mail communications to:

Verizon Privacy Office
1300 I Street, NW, Suite 500 East
Washington, DC 20005

Last Update: July 2025