Activate Your Device - Total Wireless

Tips on how to find your IMEI, MEID, or Serial Number:

"In order to activate your specific device IMEI, click here to select your device brand and model, and then the Find Serial Number tutorial."

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WHERE TO FIND YOUR SIM CARD NUMBER

Verizon-compatible SIM

SIM Number can be found on the back of each SIM Card. It is a 20-digit number

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You must have a SIM card from the previous service provider on your phone in order to continue this transaction.

Congratulations! Your Phone is Eligible.

Your phone does not require a SIM card. Let’s continue and get your phone activated!

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You will need to provide us with some information. If you prefer to get a new phone number, please contact your current service provider to disconnect your service before activating with Total by Verizon.

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Your current device is not compatible with T-Mobile's upgraded network so we will not be able to activate it. You will need a 4G, VoLTE capable device. We apologize for the inconvenience. Check our website or your local retailer for deals on newer phones

Four Ways to Find Your Carrier

Reboot your phone. The screen should display the carrier's name as it powers back on.
If your phone does not display a carrier name, you may have an unlocked device. You can search online to determine if your device is GSM or CDMA capable.
Refer to your phone's manual or contact your previous service provider to find out which network your phone is/was using.
If your service was active, there are some free online tools to help find your carrier by entering your phone number.

What does "Keep me logged in" mean?

When Tracfone.com "remembers" you, it saves you a step: you won't have to type your Email each time you visit. Some websites will also remember your password, but to protect your privacy Tracfone.com will only remember your Email .

How does "Keep me logged in" work?

Tracfone.com uses a "cookie" to remember your Email . Cookies are very small files that are placed on your computer by most sites you visit. They can keep track of things you are interested in and what sites you have visited. They help web retailers remember what you may have placed in your shopping cart the last time you were there. Cookies can be erased, either manually or through software. Erasing your Tracfone.com cookies, would prevent your Email from being saved from that point forward.

Should I use "Keep me logged in"?

Cookies from Tracfone contain no personally identifiable information. When Tracfone.com "remembers" you, it is really remembering that your computer is associated with a particular Email . Remembering Emails and passwords for a number of different websites can be a challenge. Many people rely on "Remember Me" or 3rd party software to manage their log-in information. For others, it is not a problem. They just remember all the User IDs and passwords they use. You should make the choice that suits you best, confident that your personal information is safe and secure on Tracfone.com.

Can I save more than oneEmail ?

Unfortunately we can only store one Email per computer. If "Remember Me" is selected with a new Email, the previously saved Email will be replaced.

How can I sign up?

Simply select the check box when logging in if you want your Email remembered. Next time you visit Tracfone.com, your Email will appear in the appropriate field.

Can I request that my User ID no longer be saved?

The check box is always selected if you have requested that your Email be remembered. To prevent your Email from being saved in the future, un-click the box when you log in. Next time you visit Tracfone.com, your Email will not be displayed. Note: You can delete your cookies to prevent your Email from being remembered in the future. Please see "How does Remember Me work?"

What does "Keep me logged in" mean?

How does "Keep me logged in" work?

Should I use "Keep me logged in"?

Can I save more than oneEmail ?

Unfortunately we can only store one Email per computer. If "Remember Me" is selected with a new Email, the previously saved Email will be replaced.

How can I sign up?

Simply select the check box when logging in if you want your Email remembered. Next time you visit Tracfone.com, your Email will appear in the appropriate field.

Can I request that my User ID no longer be saved?

TRACFONE MOBILE PHONES
Please enter the Serial Number found on the red Activation Card that came in your package. If you do not have the red Activation Card, please follow the guidelines below to find your Serial Number.

TRACFONE ANDROID PHONES
Open your Settings menu and then look for the "About" option. Then select "Status" or "IMEI information." The Serial Number may be 14, 15, or 18 digits long and may be labeled "IMEI," "MEID HEX," or "MEID DEC."

TRACFONE PREPAID PHONES
Open your Prepaid menu and look for "Serial Number."

BRING-YOUR-OWN-PHONE (OR TABLET)

CDMA: If your BYOP/BYOT device is compatible with Sprint or another CDMA carrier, you must register it on the CDMA BYOP registration page (if you've not already done so). Then, return to this page and enter the following:

For LTE devices, enter the IMEI
For non-LTE devices, enter the MEID or MEID DEC

GSM: If your BYOP/BYOT device is GSM (one that uses a SIM compatible with AT&T, T-Mobile or Claro), enter the last 15 digits of your SIM number.

TRACFONE iPHONES

Go to "Settings" > "General" > "About."

If you have an iPhone 4, 4s, or 5, enter the MEID.
If you have an iPhone 5S, 5C, SE, 6, or 6 Plus, enter the IMEI.

HOME PHONE
Please enter the Serial Number found on the red Activation Card that came with your Tracfone Home Phone or Home Center. If you do not have the red Activation Card, you can find the Serial Number on the bottom of the device, next to "MEID DEC" or "IMEI."

MOBILE HOTSPOT
Please enter the Serial Number found on the red Activation Card that came with your Hotspot. If you do not have the red Activation Card, you can find the Serial Number printed on a label located on the outside of the device or inside the battery compartment (depending on the model). The Serial Number may be 15 or 18 digits long and may be referred to as "IMEI" or "MEID DEC."

CAR CONNECTION

Please enter the Serial Number found on the red Activation Card that came with your Car Connection device. If you do not have the red Activation Card, you can find the Serial Number on the device label, next to "IMEI."

EMERGENCY CONNECT

Please enter the IMEI found on the red Activation Card that came with your Emergency Connect Device. If you do not have your red Activation Card you can find the IMEI on a label on the back of your Emergency Connect Device.

How to Find Your Account Information

A billing statement from your service provider will have your account number and contact information.
If you don’t have a billing statement, you can log in to your account online to view your account information, including password.
If you don’t know the password or PIN and cannot log in, request a password reset from the provider. There is usually a link for this on the log-in page.
If the options above are not available, call your service provider. If the provider has retail stores you can also find help there.

Remember that the information you enter here must exactly match the information your provider has on file.

Congratulations!!!

Your phone is compatible with Verizon carrier/network and it is ready to be activated.

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Tips on how to find your IMEI, Serial Number, or Digital SIM IMEI:

On your phone’s keypad, enter *#06# to find the IMEI number(s). You might need to also tap the call button to get the information.

You can also go to your device’s settings:

For Android devices: Settings > About Phone
For iOS devices: Settings > General > About
For feature phone: Menu > Prepaid > Serial Number.

For eSIM activations, we currently only support:

iPhone models 12, 13, SE 3rd Generation, 14 & 15
Samsung Galaxy GS24

For more details on eSIM visit our FAQ at Get Customer Support on Common Topics & Questions - Total Wireless

You must bring your number if you want to activate this {{deviceName}}.

In the next step please select "I want to keep my number" option.

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The phone number you entered is not a new activation; it is already registered with one of our brands. If you are bringing a new number to Total by Verizon, please enter it now.

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We're sorry, but we cannot process your transaction. Please contact our customer care center at 1-866-663-3633 for further assistance.

The SIM number entered is not compatible with Total Wireless. You can try with a different SIM number or you may buy a new SIM card.

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