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Total Wireless Protect details
Protect your device now. Worry less later.
Front screen & back glass repairs
Front screen and back glass repairs for eligible devices at Assurant-authorized repair centers.*
Hassle-free device replacements
Fast device replacements for all other accidental damage claims.*
24/7 online claim filing
Quick and convenient 24/7 online claims with next-business-day delivery, when available, at no extra cost.
*Service fees and claim limits:
- Repairs: A $29 service fee + tax applies per repair. Up to two repairs per 12 rolling month period, beginning on the first repair. Applies based on the covered device and when and where repair service is available. Otherwise, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee depending on your device tier.
- Replacements: A $29 to $349 service fee + tax applies per device replacement, depending on your device tier. Visit fastclaim.com/totalwireless for details on device tier information. Up to two device replacements per 12 rolling month period, beginning on the first replacement.
Enrollment: You can enroll in Total Wireless Protect while purchasing and activating a qualified Total Wireless device at stores or online. Coverage begins either (i) on the date you enroll your device, or (ii) the date you activate your device, whichever is later. If you choose to enroll in protection more than thirty (30) days after you activate your Total Wireless device, or if you're bringing your own device (BYOD), a visual/virtual mechanical inspection may be required.
Maximum coverage per claim: The lesser of the replacement value of the covered device or the original covered device purchase price, minus your service fee.
Exclusions: Loss or theft, service performed by anyone not authorized by us, and losses covered under a manufacturer’s warranty.
Cancellation: You can cancel this optional coverage anytime by calling us at 1-866-663-3633. Coverage cancels automatically if your wireless plan payment is more than 30 days past due. You'll receive any applicable refund or credit within the legally required timeframe. Once cancelled, you cannot re-enroll the device in Total Wireless Protect.
Provider: The service contract provider for this coverage is Federal Warranty Service Corporation in all states except California, where the provider is Sureway, Inc.; Florida, where the provider is United Service Protection, Inc.; and Oklahoma, where the provider is Assurant Service Protection, Inc. The providers of Total Wireless Protect operate under the trade name Assurant.
Address:
PO BOX 105689
Atlanta, GA, 30348-5689
Phone number: 1-833-456-0146
This service contract is optional and renews month to month until canceled by you or us.
To file a claim, go to: fastclaim.com/totalwireless
See Total Wireless Protect Terms and Conditions for more details, including program limitations, exclusions and service fees.
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