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What is so special about Total Wireless?

Total Wireless is a pay-as-you-go prepaid wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills and age limits.

Will my Total Wireless phone roam?

No, your Total Wireless phone won't roam. You'll be able to enjoy nationwide coverage on one of America's best networks, at the same price of a local call.

What type of plans does Total Wireless offer?

Total Wireless offers a variety of plans depending on your needs including five 30-day Service Plans:

  • $25 Plan with one line of unlimited talk and text
  • $35 Plan with one line of unlimited talk and text and 5GB of data
  • $60 plan with two lines of unlimited talk and text and 8GB of data shared* across devices
  • $85 plan with three lines of unlimited talk and text and 12GB of data shared* across devices
  • $100 plan with four lines of unlimited talk and text and 15 GB of data shared* across devices

You can also add a $10 data card to any wireless or mobile hotspot plan for 3GB of shared* data that never expires active service.

How can I download ringtones and graphics to my Total Wireless phone?

First you need to buy the ringtones and/or graphics of your preference online. Please go tohttp://dsweb.totalwireless.com, then enter your Total Wireless phone Number to browse or buy a ringotone and/or graphic. On the upper right hand side of the page you may select "CLICK HERE" link below "Need Help?" to access the download tutorial for your specific phone model.

Where can I buy a Total Wireless Service Plan or a Service Card?

You can buy a Service Plan on our website at www.totalwireless.com/Retail to find a participating Wal-Mart store nearest you.

How often do I need to add a Total Wireless Service Plan?

You will need to refill your Service Plan every 30 days in order to keep your Total Wireless phone active. You can also enroll in Auto-Refill, which will automatically refill your Service Plan when you reach your Service End Date

Which retail stores offer Total Wireless products?

Participating Walmart retailers offer Total Wireless phones and Service Cards. Please go to www.totalwireless.com/Retailers to find a participating Walmart store nearest you.

Where can I use my Total Wireless phone?

You’ll be able to use your Total Wireless phone and our Total Wireless Services solely within our Total Wireless Service Area Map. Please click here to check our Service Area Map.

What should I do if I am unable to make or receive calls on my phone?

Your line may not be completely activated. Please call our Customer Care Center at 1-866-663-3633 for assistance.

How do I keep my phone service active?

You can keep your phone active by choosing one of the following two options:

  1. Choose one of our Service Plans:
    • $25 Plan with one line of unlimited talk and text
    • $35 Plan with one line of unlimited talk and text and 5GB of data
    • $60 plan with two lines of unlimited talk and text and 8GB of data shared* across devices
    • $85 plan with three lines of unlimited talk and text and 12GB of data shared* across devices
    • $100 plan with four lines of unlimited talk and text and 15GB of data shared* across devices.

  2. Total Wireless RESERVE: This feature allows you to buy or add more than one card at a time. You can choose to add the card immediately or default it to your Service End Date. All cards/plans can be managed from My Account. Visit My Account and add a Service Card/Plan if you are running low on data. To see how it works, visit www.totalwireless.com/Reserve.
What happens when I refill my Total Wireless Service Plan?

Every refill resets your phone's balance by the amount of the Service Plan. When you refill your phone, you'll receive 30 days of unlimited talk and text, and depending on the plan, 5GB, 8 GB, 12GB or 15 GB of data. There is no carryover of unused service.

What happens when I run out of data before my Service End Date?

You can add a $10 data card to any wireless or mobile hotspot plan for 3GB of shared* data that never expires with active service. However, you may also choose to refill your Service with a credit or debit card at Totalwireless.com, by calling 1-866-663-3633, or by buying a Total Wireless Service Card at participating Walmart locations.

What is "My Account"?

"My Account" is a feature that allows the customer to do the following:

  • Refill directly
  • Update billing information
  • Update personal profile information
  • Set up a PIN for Mobile Web transactions
  • Enroll Auto-Refill
I do not know My Account username or password?

No worries, just click on the "Forgot/Get Password" section and follow the instructions to create an Account and access it.

How do I check my data balance?

To check your data balance text "BALANCE" to 611611. For Activations/Reactivations/Redemptions, the data balance may be delayed for the first 48-72 hours after service begins or Airtime is added.

How do I setup my Voicemail?

To setup your Voicemail for your device text "VOICEMAIL" to 611611.

How can I locate the nearest retailers?

To locate the nearest retailers, text the word "STORE" to 611611.

How do I setup Wi-Fi on my phone?

To setup Wi-Fi on your phone, text "WIFI" to 611611.

How to make International calls with the $10 Global card §?

Dial 1-908-842-2301, then dial your international phone number in this format: 011 + Country Code + Phone Number

How do I find my 611611 services?

For a list of 611611 services, send a text message with the word "HELP" to 611611.

How do I find my Due Date?

To find your due date, simply text the words "DUE DATE" to 611611.

How do I look up a handset Tutorial on my device?

To look up a handset Tutorial on your device, text the word "TUTORIAL" to 611611.

What should I do if I am unable to access the internet or send pictures via text messages on my iPhone after it has been activated in TotalWireless?

Next steps are for BYOP iPhones only:

1.     Check the device iOS version.

  1. Connect to Wi-Fi and go to Settings > General > Software Update.
  2.  If the device says Your software is up to date, go to Step 2. If not, the device will show Download and Install.
  3. Proceed with the update for the device to receive the latest Carrier Bundle (TFW).
  1. Check if phone has the latest Carrier Bundle (TFW).
    1. When the latest Carrier Bundle (TFW) is installed, the letters TFW will be displayed on the top left side corner of the phone (next to the signal bars). Then chose from the scenarios below:
      1. Carrier Bundle (TFW) installed: turn off Wi-Fi, open Safari to ensure the data connection is working. If it isn’t working, go to Step iii.
      2. Carrier Bundle (TFW) NOT installed, go to Step 3.
      3. With Wi-Fi off, test a few websites to ensure the data is working.
      4. If data is still not working, call Customer Service.
  2. Check if an APN profile already exists by going to Settings > General > Profile and chose from the scenarios below:
    1. If the device HAS the Data Profile tracfone.vzwentp.
      • With Wi-Fi off, test a few websites to ensure the data is working.
      • If data is still not working, Call Customer Service.
    2. If the device has a Data Profile OTHER THAN tracfone.vzwentp.
      • Select it and delete it. You may need to enter your Passcode.
      • Continue with the next Steps if the device doesn’t have a Data Profile set.
    3. If the device DOESN’T HAVE a Data Profile set.
      • Connect to a secure Wi-Fi network.
      • Open Safari and visit ivzwentp.tracfone.com
      • Follow the prompts to install the update.
      • When finished, exit the browser and turn off Wi-Fi.
      • Re-boot the phone.
      • With Wi-Fi off,  test a few websites to ensure the data is working.
      • If data is still not working, go to the next step.
  3. If issues persist, call Customer Service.